From the first contact with a new customer, we prioritize understanding their requirements, learning their mission, and earning their trust. Based on the customer’s location and needs, we assign the appropriate Category Manager and Account Executive to provide them with focused support. If a site visit is required to collect additional information, we conduct it. During this phase, we focus on scoping customer requirements and collecting all information needed to define and envision a successful end-state.

Based on the information acquired up to this point, we define and envision the successful end-state, which we fine-tune and perfect with the customer. When we agree about end-state vision, our team identifies the components needed to achieve this vision, and we integrate them into an end-to-end solution, custom-tailored to customer needs. We present the proposed solution to the customer for feedback, and dial in the design as needed for their approval. Upon approval, we then guide the customer through the procurement process to acquire their new ideal solution, supporting them every step of the way.

This phase begins when the customer has issued a contract or purchase order for their JDI solution. Immediately upon receipt of the contract/order, JDI’s team initiates performance, procuring all materials and verifying lead times. During this time, JDI will proactively keep the customer informed of estimated shipping and delivery dates, any changes to schedule, as well any other important performance updates. JDI will consolidate all materials and complete any integration and pre-configuration needed prior to final delivery. Upon delivery, JDI will also perform any on-site installation required for turnover. This phase concludes when JDI completes final delivery, commissioning, and turnover, but JDI continues to support customer through Phase 4 and beyond.

This phase begins as soon as the JDI solution has been turned over to the customer. During this phase, our team will perform any end-user training necessary in accordance with the customer’s schedule. This phase continues throughout the period of product warranty and technical support agreements – a minimum 12-months in length – agreed upon prior to procurement during Phase 2. Our client’s trust will always remain our most important asset which is why our work doesn’t end after we deliver and install. For future needs, we remain at our customer’s disposal and will continue to support them every step of the way.